Reservation policy 

​The purpose of this Restaurant Reservation Policy is to:

• Provide clear guidelines for guests on how to make, modify, and cancel reservations.

• Ensure efficient and effective management of table bookings.

• Maximise the dining experience for all guests by minimising disruptions and ensuring timely service.

• Protect the interests of the restaurant by minimising no-shows and last-minute cancellations.

Scope

This policy applies to all reservations made at Eight at Gazegill, including those made via our website, phone, email, or through third-party booking platforms. It covers all types of reservations, including standard, group, and special event bookings.

Making a Reservation

Guests can make a reservation at Eight at Gazegill through the following methods:

• Website: Visit our website at www.eightatgazegill.co.uk and use the online reservation system.

• Phone: Call us at (+44) 01200 445519 (ext 801)

• Email: Send a reservation request to reservations@eightatgazegill.co.uk

• Third-Party Platforms: Use our approved third-party reservation platform, OpenTable.

 

When making a reservation, guests must provide the following information:

• Name

• Contact number

• Email address

• Date and time of reservation

• Number of guests

• Special requests, dietary requirements or allergies (if any)

• ​Credit/debit card details ​

Reservation Confirmation

All reservations are subject to availability and will be confirmed via email or SMS. Guests should receive a confirmation message within 24 hours of making the reservation. If a confirmation is not received, guests are encouraged to contact the restaurant directly to verify the booking.

Modifying a Reservation

Guests may modify their reservation by contacting the restaurant at least 24 hours before the scheduled time. Modifications can be made by phone, email, or through OpenTable. Changes are subject to availability and may include:

• Changing the date or time

• Increasing or decreasing the number of guests

• Adding special requests or dietary requirements

Cancelling a Reservation

To cancel a reservation, guests should contact the restaurant as soon as possible.

Cancellations can be made via phone, email, or through OpenTable.

Cancellation Fees & Rebooking

If a booking is cancelled with less than 24 hrs’ notice, we reserve the right to charge a late cancellation fee as follows:

• £20 per person for Friday and Saturday evening dinner service

• £10 per person for group or special event reservations during any other daytime service.

We may, at our discretion, offer to amend the cancellation fee and for it to be used as a credit towards a future visit, but this must be made and attended within 2 weeks of the original booking date, and agreed by mutual consent. Please contact reservations@eightatgazegill.co.uk for further details.

Standard Reservations

Standard reservations are for parties of up to six guests and can be made through any of

the methods listed in section (reservation process) 

Group Reservations

Group reservations are for parties of seven or more guests. To accommodate group bookings, we require a deposit. Group reservations can be made by phone or email.

Special Event Reservations

Special event reservations are for occasions such as birthdays, anniversaries, corporate

events, and other celebrations. These reservations may require special arrangements,

customised menus, and additional deposits. Guests should contact the restaurant

directly to discuss their needs and make a booking.

Payment Methods

Eight at Gazegill accepts the following payment methods:

• Cash

• Credit/Debit cards (Visa, MasterCard, Discover, ApplePay, Google Wallet etc)

• Online payment platforms (Stripe)

Deposit Requirements​​

For group and special event reservations, made at least 24 hours in advance, a deposit is required to secure the booking. The deposit amount is £10 per paying adult for daytime bookings, and £20 per person for our adult-only evening dinner service.

 

Deposits can be paid by cash in person, at the restaurant, or via Stripe, our online payment partner. Deposits are refundable if the reservation is cancelled at least 72 hours before the scheduled date. Please note, specific policies relating to 'Experiences' or Special Events may be applicable, please contact reservations@eightatgazegill.co.uk for more information.

 

For ALL bookings, credit or debit card details will be required in order to secure the booking. These details will be requested via a secure email from OpenTable – we do not take card details over the phone or via email. 

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If your booking is for 6 persons or fewer, and you increase the number of guests to 7 or more, our deposit procedure will be triggered as outlined above. This must be paid separately, in addition to providing card details, in order for the booking to be confirmed.

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If a deposit is not paid, this does not constitute cancellation of the booking. 

No-Show Policy

A "no-show" occurs when a guest fails to honour their reservation without notifying the

restaurant. No-shows disrupt the restaurant's operations and deny other guests the

opportunity to dine with us. Therefore, the following policies apply:

• For standard reservations, a no-show fee of £10 per person will be charged to the guest's credit card on file.

• For evening reservations, a no-show fee of £20 per person will be charged to the guest's credit card on file

• For group and special event reservations, the deposit will be forfeited.

Late Arrival Policy

Guests are requested to arrive on time for their reservation. If a guest is running late, they should notify the restaurant as soon as possible. Reservations will be held for a grace period of 30 minutes. After this time, the table may be released to other guests. Late arrivals may result in a shortened dining time or the need to wait for the next available table.

Special Requests and Accommodations

Eight at Gazegill is committed to providing an exceptional dining experience for all guests. We will do our best to accommodate special requests, including:

• Dietary preferences, restrictions and allergies

• Seating preferences (e.g. booth, by window)

• Highchairs for children

• Accessibility needs

Guests should inform us of any special requests at the time of making the reservation. While we strive to meet all requests, we cannot guarantee availability.

Privacy & Confidentiality

Eight at Gazegill values the privacy of our guests. All personal information collected during the reservation process will be used solely for the purpose of managing reservations and providing a personalised dining experience. We will not share, sell, or disclose any personal information to third parties without the guest's consent, except as required by law.

Changes to Reservation Policy

Eight at Gazegill reserves the right to modify or update this Reservation Policy at any time. Any changes will be communicated to guests via our website and other appropriate channels. The revised policy will take effect immediately upon posting. Guests are encouraged to review the policy periodically to stay informed of any updates.

Contact Information

For any questions or concerns regarding this Reservation Policy, please contact us at:

Eight at Gazegill

Address: Gazegill Organics Farm, Dancer Lane, Cross Hill Lane, Rimington, Clitheroe,

Lancashire, BB7 4EE

Phone: 00 (+44) 01200 445519

Email: reservations@eightatgazegill.co.uk

Website: www.eightatgazegill.co.uk

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Thank you for choosing to book with Eight at Gazegill. We look forward to giving you a

warm welcome to our unique countryside restaurant and hope you enjoy your visit.

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